Most enterprises have at least some kind of disaster recovery or backup strategy in place that would protect their valuable data in the event of some disaster, emergency, theft, security breach, etc.
However, I've found that most businesses haven't included their phone systems in that plan. So if there is some kind of disaster event, customers would be calling in and getting a busy signal. For customers with a cloud phone system this isn't a problem since calls would still get processed in the cloud and calls could be routed out to cell phones, home phones, etc.
But if your PBX is on premise, here are your options:
-At a bare minimum, leverage an auto reroute from your voice carrier that can send all the inbound calls to the business to an alternative phone number. This is fine for a small business but if you have a high call volume, this just won't work.
-Replicate your PBX into another location, preferably in an offsite data center. This is the best way to deliver a D.R. strategy but it's by far the most expensive. Going this route will require additional capital expense for system hardware, licensing and professional service as well as monthly operating expenses for collocation space, IP and SIP trunking.
-Use our partner www.CallFailover.com where they build a cloud based backup of your phone system that your voice carrier will re-route inbound calls to in the event of a disaster. Callers will hear an auto attendant greeting and have built in options for call routing to alternative devices, voicemail to email, etc. Check out the video below.
Contact us today to develop a disaster recovery and business continuity strategy for your business.