UC AND CONTACT CENTER PROJECT
Global electronics manufacturer was challenged with rapid acquisitions and supporting multiple PBX and contact center solutions for locations throughout North America, EMEA and APAC. They needed a single platform for seamless collaboration and capabilities to quickly scale and deploy communications for new offices. Their contact center team was also struggling with lack of reporting and difficulty of administering their legacy contact center technology.
The Atlas Group interviewed key stakeholders within the organization from IT, sales, customer service and accounting to identify needs and build a requirements list for potential providers. Atlas then conducted network and voip readiness assessments along with cost matrices to compare total costs in current and future state. After careful review, Atlas recommended Fuze to deploy the global UCAAS and Contact Center solution.
This client improved inter office collaboration by leveraging a single platform to connect all users with voice video and chat. Their contact center team also was provided with real time and historical reporting tools to improve their customer experience and the ability to quickly adapt to changing business needs.