UC AND CONTACT CENTER
Global footwear manufacturer was challenged with managing multiple end of life PBXs supporting over 500 users. They were facing six figure upgrade costs on their existing PBX and also suffered from application sprawl and cost over runs with multiple collaboration tools (webex, gotomeeting, lifesize, etc.). Lastly, the client had aggressive goals to improve customer experience for their E-Commerce business but lacked the visibility and tools to manage the customer service teams.
The Atlas Group interviewed key stakeholders within the organization from IT, sales, customer service and accounting to identify needs and build a requirements list for potential providers. Atlas then conducted network and voip readiness assessments along with cost matrices to compare total costs in current and future state. After careful review, Atlas recommended 8x8 to deploy the global UCAAS and Contact Center solution which was implemented in 90 days.
This client reduced overall three year costs by $500,000, improved inter office collaboration by leveraging a single tool to connect all users with voice video and chat, and added omni-channel tools to improve their customer experience.